COVID-19: Getting Care

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19. Here's how to get care if you need it.

 

Call if you think you have symptoms

It’s important to call us first if you think you have COVID-19 symptoms or believe you’ve been exposed. Calling ahead helps us direct you to the most appropriate care, and take precautions to protect other members, patients, and employees. Find your local information for appointments and 24/7 advice on your membership card or at kp.org/getcare.

 

Care by phone, online or in person

You have many ways to get care without leaving the comfort of your home — including phone appointments and email. This allows you to still get great care while helping to address the community spread of COVID-19. If you need to come in, we’re here for you — and we’re taking every precaution to keep our facilities safe. 

To book an in-person appointment, or if you’re concerned about your specific health condition, visit kp.org/getcare for your local information on appointments and 24/7 advice.

If you’re a new member and haven’t selected a doctor yet, start by choosing your doctor at kp.org/newmember.

 

Tests

We’re prepared to test patients for COVID-19 if testing is necessary, per CDC and public health agency criteria. If you're concerned that you or a family member are exhibiting symptoms of COVID-19, please contact us first before coming in, as you need a referral and appointment to get tested.

As a Kaiser Permanente member, you won’t have to pay for costs related to COVID-19 screening or testing if referred by a Kaiser Permanente doctor. If you’re diagnosed with COVID-19, additional services, including hospital admission (if applicable), will be covered according to your plan details.

 

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